🌟 What Score Would I Give Your Business This Morning? Lessons from a 10-Minute Walk in Chorlton
This morning, I took my usual 10-minute walk from my house to my office here in Chorlton, Manchester. On the way, I stopped by a few local businesses—and I couldn’t help but reflect on the experience each one offered. Here’s what stood out, and what it means for business owners looking to improve customer satisfaction.
🛒 1. Co-op on Wilbraham Road
I popped in to grab some coffee and throat lozenges. Everything was easy to find, there was no queue, and the staff member who served me was polite and helpful. The only downside? The lozenges were a bit pricey.
Score: 9/10
Lesson: Clear layout and friendly service go a long way—but pricing still matters.
🏦 2. NatWest Bank at Chorlton Cross
This branch is now the only bank left in the shopping area—something that certainly gives it value. There was no queue, and the cashier was both polite and helpful.
Score: 10/10
Lesson: When you’re the last one standing, service becomes your strongest differentiator. Make it count.
☕ 3. Caffè Nero
I stopped here for my £1 coffee using a special offer via the Three app. Great price, short wait, excellent service, and good coffee.
Score: 10/10
Lesson: Promotions work—but only when paired with efficient service and quality delivery.
📞 4. Allwag Promotions
Though not a physical stop, I got a surprise follow-up call from Allwag, where I recently purchased pens. They rang just to ask how the products were and if they could help with anything else. Friendly, helpful, and thoughtful.
Score: 10/10
Lesson: Never underestimate the power of aftercare. A proactive follow-up can turn a one-time buyer into a loyal customer.
💡 Final Thoughts for Business Owners
From this short morning journey, one theme stood out clearly:
Good service doesn’t always mean more effort—it means being intentional, polite, and proactive.
Whether you’re a retail shop, a coffee bar, a financial institution, or a supplier—how you make your customers feel can be the difference between an 8 and a 10.
So ask yourself today: If your customer rated your business this morning, what score would they give you?